FAQ
Frequently Asked Questions
General Questions
How can I contact Chewkz Goodz?
You can reach us via email at admin@chewkz.info or Office No 1, Ickenham House, 2-4 High Road, Ickenham, Uxbridge, ENG, UB10 8LJ, GB for general inquiries.
Shipping Policy
Where do you ship?
We currently offer shipping worldwide
What are the shipping options and costs?
UK Shipping
-
Standard Delivery:
- Cutoff time: 20:00 (GMT)
- Order processing: 1 day (Mon-Sat)
- Total Delivery Time: 2-4 business days (Mon-Sat)
- Cost: Free
- Express Delivery:
- Cutoff time: 20:00 (GMT)
- Order processing: 1 day (Mon-Sat)
- Total Delivery Time: 1-3 business days (Mon-Sat)
- Cost: £6.00
Europe
-
Standard International:
- Cutoff time: 20:00 (GMT)
- Order processing: 1-2 days (Mon-Sat)
- Total Delivery Time: 2-11 business days (Mon-Sat)
- Cost: £4.99
- Duties and taxes may apply
Rest of World
-
Standard International:
- Cutoff time: 20:00 (GMT)
- Order processing: 1-2 days (Mon-Sat)
- Total Delivery Time: 2-11 business days (Mon-Sat)
- Cost: £9.99
- Duties and taxes may apply
Which shipping carriers do you use?
We ship using trusted carriers, including DPD, Evri, Royal Mail, ParcelForce, UPS, FedEx, Yodel, Parcelforce.
Refunds and Returns
What is your refunds and returns policy?
At Chewkz Goodz, all sales are final. We do not offer refunds or accept returns for any purchases.
Are there any exceptions?
Yes, your statutory rights are not affected. If an item is:
- Damaged,
- Defective, or
-
Not as described,
Please contact us within 14 days of receiving the item to arrange for a repair, replacement, or exchange.
How can I report a defective product?
For assistance, email our support team at admin@chewkz.info with details of the issue.
Order and Delivery
What are your operating hours?
We operate Monday to Sunday, 9 AM - 5 PM (GMT).
How long does order processing take?
- Orders are processed within 1 day (Monday-Saturday) for the UK.
- International processing takes 1-2 days (Monday-Saturday).
Other Questions
What are the conditions of sale?
By purchasing from our store, you agree to our terms, including the refund and shipping policies. We encourage customers to review all product details before making a purchase.
Still have questions?
Feel free to email us at admin@chewkz.info