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Frequently asked questions
What is the return policy?

At Chewkz Goodz, all sales are final.
We do not offer refunds or accept returns for any purchases.

Are there any exceptions?
Yes, your statutory rights are not affected. If an item is:

  • Damaged,
  • Defective, or
  • Not as described,
    Please contact us within 14 days of receiving the item to arrange for a repair, replacement, or exchange.

How can I report a defective product?
For assistance, email our support team at admin@chewkz.info with details of the issue.

 
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

How long does order processing take?

  • Orders are processed within 1 day (Monday-Saturday) for the UK.
  • International processing takes 1-2 days (Monday-Saturday).
How much does shipping cost?

Shipping is calculated based on your location and the items in your order.

UK Shipping

Standard Delivery:

  • Cutoff time: 20:00 (GMT)
  • Order processing: 1 day (Mon-Sat)
  • Total Delivery Time: 2-4 business days (Mon-Sat)
  • Cost: Free

Express Delivery:

  • Cutoff time: 20:00 (GMT)
  • Order processing: 1 day (Mon-Sat)
  • Total Delivery Time: 1-3 business days (Mon-Sat)
  • Cost: £6.00

Europe 

Standard International:

  • Cutoff time: 20:00 (GMT)
  • Order processing: 1-2 days (Mon-Sat)
  • Total Delivery Time: 2-11 business days (Mon-Sat)
  • Cost: £4.99
  • Duties and taxes may apply

Rest of World

Standard International:

  • Cutoff time: 20:00 (GMT)
  • Order processing: 1-2 days (Mon-Sat)
  • Total Delivery Time: 2-11 business days (Mon-Sat)
  • Cost: £9.99
  • Duties and taxes may apply
How can I contact Chewkz Goodz?

You can reach us via email at admin@chewkz.info 
Mon-Sun 9am-5pm (GMT)
Which shipping carriers do you use?

We ship using trusted carriers including DPD, Evri, Royal Mail, ParcelForce, UPS, FedEx, Yodel, Parcelforce.
What are the conditions of sale?

By purchasing from our store, you agree to our terms, including the refund and shipping policies.

We encourage customers to review all product details before making a purchase.
Privacy Policy

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Payment Policy

At Chewkz Goodz, we aim to provide a seamless and secure payment experience for all our customers.
Below is an overview of our accepted payment methods and related policies:

Accepted Payment Methods

We accept the following payment methods for your convenience:

Digital Wallets: Shop Pay, PayPal, Google Pay (G Pay), Apple Pay, Klarna

Credit and Debit Cards: Visa, Maestro, Mastercard, American Express, Discover, Diners Club, UnionPay, Elo

 

Currency
All payments will be processed in your local currency based on your location. The exact amount charged may vary slightly depending on your bank or payment provider's exchange rates and fees.

Payment Security
Your payment security is our priority. All transactions are processed through trusted and secure third-party payment gateways, using industry-standard SSL encryption to ensure your personal and payment information is safe.

When Payments Are Charged
Payments will be charged at the time your order is confirmed.

Refunds and Payment Disputes
For refund-related inquiries or payment disputes, please refer to our Refund Policy. REFUND POLICY LINK


If you have any questions or concerns about your payment, please contact our customer support team at
admin@chewkz.info 
or
Office No 1, Ickenham House, 2-4 High Road, Ickenham, Uxbridge, ENG, UB10 8LJ, GB.