Intentional design
Made with care
Frequently asked questions
What is the return policy?
At Chewkz Goodz, all sales are final.
We do not offer refunds or accept returns for any purchases.
Are there any exceptions?
Yes, your statutory rights are not affected. If an item is:
- Damaged,
- Defective, or
- Not as described,
Please contact us within 14 days of receiving the item to arrange for a repair, replacement, or exchange.
How can I report a defective product?
For assistance, email our support team at admin@chewkz.info with details of the issue.
When will I get my order?
We will work quickly to ship your order as soon as possible.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does order processing take?
- Orders are processed within 1 day (Monday-Saturday) for the UK.
- International processing takes 1-2 days (Monday-Saturday).
How much does shipping cost?
Shipping is calculated based on your location and the items in your order.
UK Shipping
Standard Delivery:
- Cutoff time: 20:00 (GMT)
- Order processing: 1 day (Mon-Sat)
- Total Delivery Time: 2-4 business days (Mon-Sat)
- Cost: Free
Express Delivery:
- Cutoff time: 20:00 (GMT)
- Order processing: 1 day (Mon-Sat)
- Total Delivery Time: 1-3 business days (Mon-Sat)
- Cost: £6.00
Europe
Standard International:
- Cutoff time: 20:00 (GMT)
- Order processing: 1-2 days (Mon-Sat)
- Total Delivery Time: 2-11 business days (Mon-Sat)
- Cost: £4.99
- Duties and taxes may apply
Rest of World
Standard International:
- Cutoff time: 20:00 (GMT)
- Order processing: 1-2 days (Mon-Sat)
- Total Delivery Time: 2-11 business days (Mon-Sat)
- Cost: £9.99
- Duties and taxes may apply
How can I contact Chewkz Goodz?
You can reach us via email at admin@chewkz.info
Mon-Sun 9am-5pm (GMT)